Delivery, Cancellation and Refund Policy

We currently deliver to serviceable locations within Bengaluru urban limits. Standard delivery costs ₹150 per order unless a different charge or offer is displayed before payment.

Standard orders are ordinarily delivered within four working days of confirmation, including processing. Bulk-order delivery dates are confirmed separately, ordinarily within five working days where stock is available. Working days are Monday to Saturday, excluding national holidays.

If an order is delayed, we will provide an update and revised estimate. Please contact us if an order has not arrived within the stated period. Applicable rights relating to delayed or undelivered orders remain unaffected.

Please provide a complete address and an available contact number. If delivery fails because of an incorrect address or customer unavailability, we will contact you to agree the next steps. Any additional redelivery charge will be disclosed and agreed beforehand. Delivery-partner terms do not override this Policy or your statutory rights.

For standard orders, request cancellation within 10 minutes of placing the order. For bulk orders, request cancellation or changes within 30 minutes, unless different terms were expressly agreed.

Email hello@thefunkyflask.com with your order reference. Requests may be emailed at any time and will be assessed by the time received. During customer care hours, you may also call +91 99878 95108.

Timely cancellations receive a full refund. Later cancellation or change requests will be considered where fulfilment permits, without affecting statutory rights. If we cancel your entire order, we refund the payment, including delivery charges.

As these are consumable beverages, we do not ordinarily accept change-of-mind returns after the cancellation window. This does not restrict remedies for damaged, leaking, spoiled, unsafe, incorrect, missing or otherwise defective products.

Please report an issue promptly, giving your order reference, a description and photographs or video where reasonably available. An unboxing video is not compulsory. Keep the packaging and batch details where possible, and do not consume a product you suspect is unsafe.

Depending on the issue and applicable rights, we will arrange a replacement, supply a missing item or provide a refund. We bear reasonable collection and replacement-delivery costs for confirmed product defects or fulfilment errors. Please contact us before returning consumable products.

We aim to assess refund or replacement requests within 24 hours of receiving sufficient information. Approved refunds are initiated within two working days, ordinarily to the original payment method. The payment provider or bank may take additional time to credit the amount; we will provide a refund reference when available.

Duplicate or unmatched payments will be checked and refunded where appropriate. Contact customer care for payment or refund assistance.